ica File Type With Citrix Connection Manager
Either disable SmartControl and HDXInsight on NetScaler, set disable HDX Adaptive Transport or upgrade to NetScaler 12.x.Ĭitrix Receiver for iOS 7.5 and Citrix NetScaler 11.1.51.x, 52.x, 53.x, 54.x, 55.x, 56.x.In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.īy default, the OS (Windows, Mac, Linux) should automatically set how to open ".ica" files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.Ĭonfirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ( "Web Browser" option) instead. When you have Citrix Policy "HDX Adaptive Transport" set to "Preferred" and are connecting through NetScaler Gateway, you may experience your session disconnecting or the session launch displaying an SSL error when you try to disconnect and reconnect a session. Smart Card users running Receiver for iOS 7.2.3 are unable to connect to VDA 7.13 applications and receive error “The operation couldn’t be completed (HdxSdkErrorDomain_Sessionerror 8)”.Įnable “Enhanced Desktop Experience” via Citrix policies.ĭisable the "Citrix MultiTouch Redirection" service on the VDA. Citrix recommend you do not upgrade yet to iOS 11 if you use Smart Cards for authentication.
Users running iOS 9 and 10 do not experience the same. When using Receiver for iOS 7.3 or earlier on iOS 11, when authenticating to NetScaler or StoreFront with a Smart Card you receive error “Your smart card does not have a valid certificate”. You must make sure that NetScaler provides the complete certificate chain to clients and that none of the certificates in that chain have expired. Stricter certificate validation checks have been included in Receiver for iOS 7.2.2 and above versions. , the issuer of the server's security certificate" when connecting to NetScaler Gateway. You receive the error message "You have chosen not to trust. This is a known issue and current limitation in Receiver for iOS 6.1.1.
Ignore the error message as the password has been changed. When your password has expired and you change it through NetScaler Gateway, you receive error "Incorrect Credentials". When logging on to NetScaler Gateway through Receiver for iOS you receive error "The Gateway has Epa Enabled, which is not supported on iOS devices".ĭisable PNAgent Legacy Mode on the relevant StoreFront store by unchecking "Enable XenApp Services support". The keyboard does not automatically display and users have to manually select it to open.Ĭheck the "Automatic keyboard display" policy within Citrix Studio is set to "Allowed". Eventually after several lines of text some of that text will begin to dissapear underneath the keyboard.Ĭitrix are aware of this issue and a solution is under investigation. It could also be down to STA servers either not configured on NetScaler or down.Īs you type into an application such as Word or Notepad, the virtual keyboard appears on screen. This could be caused by firewall port blockage either internally or externally via NetScaler. When launching any application you receive error "Server error. Receiver for iOS / Workspace app for iOS:Īpplicable Product Versions Affected (if known) You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
For example if you have an error code or error message, use that to perform a search. There is a search box that you can use if looking for a specific fault. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected. Links may also expire or change so if you find broken links, please again let me know. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. The page is updated daily with new support articles and information. A list containing the majority of Citrix Workspace app for iOS (formerly Receiver for iOS) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.